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Schools & Districts
Questions about school plans, pricing, COPPA compliance, or setting up a pilot program.
Email School Team →
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Families
Help with your family account, billing questions, or how to get your child started.
Email Family Team →
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Billing & Payments
Subscription questions, refund requests, or payment issues.
Email Billing →
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Privacy & COPPA
Data requests, parental consent, or privacy-related questions.
Email Privacy Team →
Quick Answers
How long does the free trial last? ▼
The free trial is 30 minutes. After that, you can subscribe to any plan to continue — plans start at $10/week for schools and $12/week for families.
How do I cancel my subscription? ▼
Email billing@brainwave.school and we'll cancel within 1 business day. You can also cancel directly through your PayPal account at any time.
Can I get a refund? ▼
Yes — we offer full refunds within 7 days of your first payment if you're not satisfied. Email billing@brainwave.school.
Is BrainWave safe for children? ▼
Yes. Every AI response is filtered for age-appropriate content. We are COPPA compliant, require parental consent for under-13, and store all data securely with full isolation per school/family.
Can I delete my child's data? ▼
Absolutely. Email coppa@brainwave.school with your request and we'll delete all associated data within 30 days, as required by COPPA.